# Frequently Asked Questions > Canonical source: [Frequently Asked Questions](https://link-x.ansr.site/faq/) Straight answers on pricing, onboarding, data integrations, Jake AI, security, and compliance — everything fleet teams ask us before switching. **FAQ** ## Questions, answered. Straight answers on pricing, onboarding, data integrations, Jake AI, security, and compliance — everything fleet teams ask us before switching. - [Getting Started](#01-getting-started) - [Pricing & Contracts](#02-pricing--contracts) - [Data & Integrations](#03-data--integrations) - [Jake AI](#04-jake-ai) - [Fleet Management & Compliance](#05-fleet-management--compliance) - [Security](#06-security--data-handling) - [Results & ROI](#07-results--roi) ## 01 Getting Started ### Do I need a fleet management system? My fleet is small, or I already have someone managing it. Link-X adds value at any fleet size, from 3 units to 5,000. Even fleets with a dedicated manager use Link-X to cut the manual data work out of the job, so that person spends time on decisions instead of data entry — lowering cost per mile, extending asset life, and keeping the fleet DOT compliant along the way. ### How long does it take to get up and running? Most fleets are fully connected in about 10 minutes of setup — you hand over logins for your telematics, fuel card, and maintenance systems, and Link-X automates the rest. There's nothing to install, and Jake typically starts surfacing your first cost outliers within the first week. ### Do I have to manually enter my historical fleet data? No. Link-X automates the import of your historical records as part of onboarding, so you get insight from day one instead of starting from a blank platform — most clients bring in 12–18 months of history. ### I'm a fleet manager — will Link-X make my job redundant? Absolutely not. Link-X (and Jake specifically) handles the repetitive parts of the job — data entry, invoice coding, tracking — automatically, freeing you to focus on the strategic calls that actually move cost per mile. ### What makes Link-X different from other fleet management companies? Link-X started as a fleet management consultant and has kept that consulting mentality in how we work with clients — we're invested in guiding best practices and reducing spend, not just shipping software. ## 02 Pricing & Contracts ### How much does Link-X cost? Link-X is priced per vehicle across three tiers that build on each other — Foundation, Foundation + Data, and Full Optimization — so you start with the fundamentals and add Fleet Data and Optimization once your team is ready for them. Talk to a specialist for current rates and a fleet-specific quote. ### Is there a way to try Link-X risk-free before committing? Yes — every plan carries a 90-day money-back guarantee. You get full access and real results on your own fleet data from day one, and if you're not seeing the impact within your first 90 days, we'll fully refund every fee you've paid and cancel the agreement, no questions asked. ### Is there a long-term contract or lock-in? No forced lock-in. Pricing scopes to what your fleet needs today, and the 90-day money-back guarantee means you can walk away with a full refund early on if Link-X isn't the right fit — no gotchas, no hidden terms. ### What's the difference between the pricing tiers? Foundation covers the day-to-day essentials — PMs, work orders, regulatory & compliance, and DVIR. Foundation + Data adds the automated Fleet Data layer and Jake as your fleet assistant. Full Optimization layers in Cost, Utilization, Life Cycles, and Compliance analysis, with Jake acting as your fleet analyst and priority support included. ## 03 Data & Integrations ### How does my data get into Link-X? Do I have to manually enter everything? No manual entry required. Link-X pulls data automatically through integrations and APIs with your telematics, fuel card, and maintenance systems, and its AI invoice-processing tool reads and codes vendor invoices for you, line by line. ### What telematics, fuel card, or fleet software does Link-X integrate with? Link-X is source-agnostic and connects with 30+ telematics providers — including Geotab, Samsara, Motive, and Verizon Connect — plus fuel cards from WEX, Comdata, EFS, and Fuelman. If a system isn't natively integrated, Link-X can import the data directly. ### Are there specific repair shops, vendors, or hardware I have to use? No restrictions. Link-X runs on an open, hardware-agnostic network — use whatever repair shops, vendors, telematics, and fuel systems you already work with, and the AI invoice-processing tool reads and codes invoices from any of them automatically. ### Can I switch to Link-X from another fleet management platform? Yes. Link-X onboarding is built to absorb your historical data and current data sources no matter which system you're moving from, so there's no gap in visibility during the switch. ### How can Link-X help my company make sense of all this data? Link-X consolidates every fleet data point — fuel, telematics, ELD, maintenance, DVIR, work orders, and invoices — into one place, turning them into insights and revealing the connections between them that spreadsheets and siloed tools miss. ## 04 Jake AI ### What is Jake? Jake is the AI built into every Link-X account, working your fleet data as three specialized "minds": an Assistant that runs day-to-day operations, an Analyst that surfaces cost and performance insight, and a Consultant that plans ahead on replacement and lease-vs-buy decisions. ### Is Jake just a chatbot built on a generic AI model? No. Jake is a small language model trained specifically on fleet operations math — cost per mile, TCO, lifecycle modeling, compliance windows, and vendor economics — sitting between your data and general-purpose models like Claude, GPT, and Gemini. The frontier model turns Jake's verified fleet math into plain language; it never does the fleet math itself. ### What does Jake actually do day to day? As Assistant, Jake keeps PMs on schedule, flags compliance risk, and catches invoice over-billing. As Analyst, it spots cost outliers and builds cost-per-mile and TCO views without being asked. As Consultant, it models replacement timing and lease-vs-buy decisions per asset. ### Does Jake replace my fleet manager or analyst? No — Jake removes the manual data work so your team can act on it faster. It's built to give a fleet manager the leverage of a full analyst team, not to replace the person making the final call. ## 05 Fleet Management & Compliance ### What kinds of assets can I track with Link-X? Any asset type you need to manage — heavy-duty tractors, light-duty vans and trucks, trailers, and equipment like generators or forklifts. The platform isn't limited to a single vehicle class. ### Can I set up customizable preventive maintenance (PM) schedules? Yes, with no limit on how many schedules you run. PM schedules are fully customizable by asset type, and Link-X can recommend a schedule if you're setting one up for the first time. ### Does Link-X handle DOT compliance and DVIRs? Yes. DVIRs, registration and permit tracking, and inspection workflows are built into the platform and completed from the mobile app, feeding directly into the same data layer Jake uses for cost and compliance analysis. ### Is there a mobile app? Yes — every feature available on the web platform, including fully customizable DVIRs, is available on the mobile app for iOS and Android, with unlimited users at no extra cost. ## 06 Security & Data Handling ### How is my fleet data secured? Every byte is encrypted with AES-256 at rest and TLS 1.3 in transit, from the moment it leaves your systems. Data is hosted on US-region AWS infrastructure, with logically isolated tenancy per customer. ### Does Link-X sell or share my data? No. Link-X never sells, shares, or syndicates customer data, and inputs or outputs sent to frontier models like Claude, GPT, or Gemini are never used to train those models — enterprise no-retention endpoints only. ### Who inside my company can see our fleet data? Access is role-based, so you control exactly who sees what, with single sign-on (SSO via SAML, Okta, or Azure AD) available on our higher plans. ## 07 Results & ROI ### What kind of savings can I expect? It varies by fleet, but most customers see meaningful savings within the first weeks once Jake benchmarks their data, and fleets running 50+ vehicles routinely identify six-figure annualized savings once fully onboarded. ### How is ROI proven before I commit to a paid plan? Jake benchmarks your current state against cost, compliance, and utilization norms and hands you a specific, dollar-figure report on where your fleet is losing money before you decide whether to move forward — with the 90-day money-back guarantee as a further backstop once you're live. ### I don't think I can afford another system — we don't even fully use the ones we have. Link-X maximizes the value of the systems you already have through data consolidation. Clients typically see a positive ROI within months by gaining actionable insight from platforms they already own but underuse. ## Still have questions? Talk to a Link-X specialist — most fleets are up and running within days. - [Talk to a Fleet Specialist](#contact)